Documents:
- New Owner Questionnaire (Google Form): ~49 fields — property address, owner info, WiFi, door codes, bed counts, max occupancy, pets, hot tub, grill, garage, HOA, snow removal, parking passes, trash, breakers, water shutoff, smart lock interest, camera inventory, photos-ready date, reservations-start date, owner usage frequency.
https://docs.google.com/forms/d/e/1FAIpQLSdmWPETclx6PI-zzInnhF8QHCFskOP1Q9HcxqCqsPpXRF01dQ/viewform- Homeowner Onboarding Checklist (Google Sheet): columns STATUS / COMPLETION DATE / TASK / ASSIGNEE / Notes / Go Live Goal / Status. Tabs per year (Winter Park 2025, 2026) + "Vermont Properties" + "Amenities Checklist".
https://docs.google.com/spreadsheets/d/1rP1jxYNsswBiVl2B0vY0iXJuVgwb53aPd8iHZGHXq08/edit
Per-property standard tasks: Owner Agreement Signed (Rachel) → W-9 (Brooke) → Owner Questionnaire Sent (Rachel) → WiFi Set Up (Brooke) → Signage and SkyRun items (Brooke) → Photos (Brooke) → New Lock Installed (Burns/Byrne).
BD-to-Ops deliverable: SkyRun_BD_to_Ops_Handoff.docx (4-phase, 36-step process with RACI matrix) built 2026-03-09.
How to apply: When drafting the Hadank walkthrough follow-up or any new-owner kickoff, this is the sequence. The questionnaire + checklist are the two canonical artifacts. Vermont properties have a dedicated tab in the same checklist sheet — VT shares ops infrastructure, not a separate deployment.